Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
Learn MoreThe Ada Blog
The latest news and expert advice on AI, automation, and customer service
The ultimate guide to SaaS customer service automation
Customer service automation can free up valuable resources. Here's how AI can pave the way for quality service at scale for SaaS companies.
Mudit Bhasin
Manager, Professional Services
Inside the Black Box
Subscribe to get a monthly roundup of the latest in AI, customer service, and technology.
AI & Automation | 10 min read
The dark side of AI customer service: 5 pitfalls to avoid
Here are five pitfalls of AI customer service that you need to be aware of — and how to side step them.
Grant Oyston
AI Product Marketing Manager
Automated customer service: The secret weapon for high-growth SaaS companies
Wondering what most high-growth SaaS companies have in common? An automated customer service strategy backed by AI.
Emillee Hernandez
Customer Solutions Consultant
How AI is revolutionizing the omnichannel customer experience
AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.
Grant Oyston
AI Product Marketing Manager
AI & Automation | 10 min read
How we train large language models for Ada’s AI Agent
Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Sarah Fox
AI Content Specialist
Customer Service | 9 min read
Multichannel to omnichannel: A customer service evolution
Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.
Faria Islam
AI Product Marketing Manager
The ultimate guide to AI omnichannel customer service
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
Faria Islam
AI Product Marketing Manager
How to master AI customer service across all channels
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Mike Gozzo
Chief Product & Technology Officer
AI & Automation | 10 min read
Preventing hallucinations in AI: Best practices for customer service AI agents
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
Yochai Konig
Vice President, Machine Learning & AI
Customer Service | 8 min read
Why email is still the unsung hero of customer service
The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.
Cristina Staicu
Senior Product Manager
AI & Automation | 8 min read
Grounding and hallucinations in AI: Taming the wild imagination of artificial intelligence
There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning
AI & Automation | 9 min read
AI hallucination examples: When artificial intelligence gets it wrong
Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.
Yochai Konig
Vice President, Machine Learning & AI
AI & Automation | 20 min read
The ultimate guide to understanding and mitigating generative AI hallucinations
Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
Gordon Gibson
Director, Applied Machine Learning