Guide to building vs. buying an AI Agent for customer service
This guide will help you assess the build vs buy question from 5 main angles so you can make a confident, informed decision.
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The latest news and expert advice on AI, automation, and customer service
AI & Automation | 12 min read
The AI & Operations Playbook: How to take AI and apply it to the operations of the business
CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.
Rachel Woods
CEO, AI Exchange
Customer Experience | 12 min read
How to use conversational AI software to increase conversions and drive revenue
Conversational AI software offers many benefits for companies looking to increase conversions and boost revenue without driving up costs.
Sarah Fox
AI Content Specialist
AI & Automation | 14 min read
Virtual call centers vs. call center automation: What you need now and why
Learn how automation can amplify your virtual call center’s effectiveness, the processes you can automate, and how it works.
Arjun Ruparelia
SaaS Writer and Content Marketer
Customer Service | 26 min read
The ultimate guide to building a knowledge base for customer service
Learn how to build a knowledge base for customer service that gives you an edge over competitors.
Arjun Ruparelia
SaaS Writer and Content Marketer
News & Updates | 12 min read
Ada Interact roundup: How customer service can lead the AI transformation for your organization
For those that couldn’t join us at this year's Ada Interact, here’s a taste of what attendees experienced.
Sarah Fox
AI Content Specialist
Customer Service | 12 min read
How data from AI-powered customer service can supercharge the entire business
Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.
Sage Lazzaro
Technology Journalist
Customer Experience | 13 min read
How to buy knowledge base software for customer service
Looking to purchase knowledge base software but don’t know where to start? Read our guide on how to buy knowledge base software.
Arjun Ruparelia
SaaS Writer and Content Marketer
AI & Automation | 21 min read
The ultimate guide to conversational AI
Conversational AI allows you deliver the experience your customers crave. Read this guide to learn the basics of conversational AI.
Arjun Ruparelia
SaaS Writer and Content Marketer
AI & Automation | 10 min read
Getting around the limitations of generative AI for customer service
There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.
Bénédicte Pierrejean
Senior Machine Learning Scientist
AI & Automation | 9 min read
Everyday examples of conversational AI
Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.
Sarah Fox
AI Content Specialist
AI & Automation | 13 min read
How human do we really want our AI bots to sound?
As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?
Sage Lazzaro
Technology Journalist
AI & Automation | 16 min read
Conversational AI for customer service: What it means and how it helps
Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.
Arjun Ruparelia
SaaS Writer and Content Marketer
AI & Automation | 16 min read
Chatbots vs. conversational AI: What’s the difference?
Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.
Sarah Fox
AI Content Specialist