AI-powered chatbots are so advanced that even first responders in the medical field are now using them. AI-responders have massive impacts on clinical medicine, and provide instant answers in situations where a medical emergency needs to be resolved right away. Find out how AI-responders work and what makes them so popular.
What Is An AI-Responder?
Chatbots have drastically evolved from being purely text-based interfaces to powerful software assistants. Today, chatbots are packed with several machine learning softwares that are all designed to provide each customer a seamless and outstanding experience.
What makes AI-responders the best tool regardless of which industry you belong to is that it can provide your clients and even your employees a faster, self-service support system that will make daily tasks simpler and more manageable.
Take the role of first responders as an example; their work constantly demands prompt answers while they are exposed in a highly stressful environment. Although sometimes, even professionals can miss the slightest details which can lead to the wrong diagnosis. Instead of defusing the problem, it escalated it even further. This happens when the weight of your work unintentionally gets in the way of your skills in making the proper conclusions.
Having an artificial assistant that is intelligent enough to know and understand the needed response in a situation can reduce the mistakes and the stress shouldered by the responder. AI-responders monitor what the professional does—it provides alerts and gentle reminders regarding the next procedure that needs to be taken to avoid mistakes from happening.
In the business sector, these bots are programmed to create customer experiences that:
- Meet buyers’ demands and expectations of immediacy
- Help business leaders pursue and convert the leads sales representatives never get to
- Always keep opportunities moving forward between business and customer
Types Of AI-Responders
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Voice
When we talk about “conversational interface,” the most common AI-responders are voice-activated chatbots. What differentiates a voice responder from a messaging chatbot is that voice responders can communicate with the user using vocal input and output.
Users can communicate with the bot out loud as if they were talking to a human being. And in return, the bot will respond with a personalized voice of their own.
The voice responders that are not foreign to most of us are Google Home, Apple’s AirPods, Amazon Echo. They can be activated on various devices like smartphones, laptops, tablets, and smart speakers. Having an AI-responder you can communicate with via voice reply allows the user to accomplish multiple tasks without restriction.
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Text
Text messaging powered by artificial intelligence has become the modern solution that solves an array of problems. Not only does text AI-responders reduce human effort, but it also increases the quality of responses. The text AI-responders provide personalized messaging responses that feel and sounds extremely humanlike. The bot can answer questions, update the client regarding their recent transactions, and notify them about company announcements.
Due to the flexibility of text AI-responders, it slowly became the most effective marketing platform there is today. In fact, despite texting being decades old, it’s still the most preferred mode of communication by billions of people around the world.
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Video
You would normally see video AI-responders as a video of a person that automatically plays on a website. A few of the benefits to having video bots is that they drive leads to take action which can lead to improve personalization and automate conversions.
It’s important to note that animated images of a chatbot or a character that speaks to you on a website are not video AI-responders. A video bot communicates with the audience through pre-recorded videos of a human representative that is automatically shown by the chatbot upon opening a page.
Although you wouldn’t hear a live voice reply once you ask a question, video AI-responders are the best way to nurture your leads and connect with them in a way that is straightforward and user-centered. Its unmatched features are beneficial to visual learners as they can just watch the step-by-step procedure instead of reading a mountain of words. This will help increase sales and customer engagement in little to no time.
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Omnichannel
Omnichannel is a multi-channel sales approach that provides customers with a unified customer experience. AI-responders that are integrated into omnichannels can cater to customers on a variety of platforms. They could engage in a conversation with the customer via chat, phone calls, or even messaging apps.
With the help of omnichannel AI-responders, customers can engage with a chatbot in different communication platforms without having to repeat the same procedure over and over again. According to Aspect Software, a business that has fully adapted to the omnichannel AI-responders era has achieved not less than 90% customer retention rates compared to businesses that are still operating manually.
The convenience that omnichannel AI-responders provide makes them one of the most reliable modern solutions for businesses that want to step up their engagement strategy.
Benefits Of AI-Responders
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Triage inquiries
In the medical field, triage refers to the process of sorting people based on their need for immediate medical treatment. This can also be associated with how AI-responders triage a wide variety of on-site inquiries.
Since AI-responders are supported by machine learning, it allows robots or machines to freely access the sources of data which allows them to automatically “learn” all the important information without being programmed to do so.
Customer service itself requires various structured data in order to perform well. The machine learning software allows the AI-responder to take in the data, comprehend it, and then train itself to triage incoming support, answer commonly asked questions, and as well as suggest priority cases.
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Answer FAQs
Every customer service representative knows that manually responding to the number of inquiries and repetitive questions they receive daily can be tiresome. AI-responders—when placed in the first line of support—can answer simple questions to complex questions that would normally take the majority of the time of the human representative.
With AI-responders, it would completely eliminate the clients’ waiting phase to get a solution to a problem from human representatives; AI-responders can answer them within seconds.
AI-responders are smart enough to ensure that not only does the client receive a fast response, but they can also answer questions that the client hasn’t even thought of asking yet.
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Take actions (outbound calls, transactions, etc.)
The ideal characteristic of AI-responders is their ability to rationalize and take immediate actions that lead to achieving a specific business goal. AI-responders engage with clients by using personalized messaging and guiding them to the best product or service that pushes customers to make faster decisions.
Some AI-responders would present a questionnaire that is designed to persuade visitors for lead generation. These bots ensure that the flow of the direction will result in higher conversion rates and enhance profit over time.
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Data capture
Aside from machine learning, AI-responders are also powered by another learning software such as Natural Language Processing (NLP) that maximizes its ability to provide quality service.
NLP is the software tool that enables the AI-responders to understand a variety of collected data from emails, phone calls, or chat messages. By capturing these essential data, AI-responders will make precise and conscious decisions based on the information presented.
Future Of AI-Responders
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Capabilities of AI are only scratching the surface
“[AI] is going to change the world more than anything in the history of mankind. More than electricity.”— AI oracle and venture capitalist Dr. Kai-Fu Lee, 2018”
And it has. The thought of robots thinking and acting like real humans used to be a ridiculous idea in the 1990s, but now it’s one of the most widely accepted technology advancements there is. Even though AI has gone a long way, it has only scratched the surface of innovation. The possibilities of implementing AI in daily tasks are endless!
Today, artificial intelligence can be seen on cars, mobile phones, televisions, computers, and laptops. Hence why it’s no surprise that business sectors and first responders are using them to manage and enhance their daily performance as well.
In fact, AI is extremely reliable and powerful that even international enterprise giants such as Forbes, Medium, and AirAsia are all powered by Ada’s conversational AI.
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Future applications of AI-responders
AI-responders are impacting the future of every industry and human representative whether we like it or not. As the main driver of emerging technologies, the capabilities of AI will continue to act as the modern technological innovator for more applications in the foreseeable future. Artificial intelligence bots are here and they are here for good.
Best 3 AI Responders
Known as the current market leader in Automated Customer Experience (ACX), Ada’s AI-responders have played a massive role in enhancing the customer service system of hundreds of enterprise giants around the world.
Ada’s non-technical platform empowers businesses to provide highly personalized experiences at scale within minutes.
Features you can look forward to:
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- No-code platform
- Conversational AI
- API & Authentication
- Conditional Logic
- Automates 70% of sales inquiries
- Personalize your own content in over 100+ languages
- Attend to your customers anywhere in the world 24/7
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Drift’s platform utilizes both conversational marketing and conversational sales to help businesses grow revenue and increase customer lifetime value.
With the help of Drift, company leaders can have personalized conversations with their customers as soon as they land on their webpage. Drift’s AI-responders make it easier to engage, qualify, and convert leads in real-time.
Features you can look forward to:
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- Cloud-based live chat
- In-app messaging
- Email management
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Boost.ai is a cloud-based software where you can build AI-responders that automate customer service and internal support channels.
The AI-responders are all built on a foundation of the highest Natural Language Understanding (NLU) that can help in enhancing the “knowledge” of the bot—this will eventually lead to reducing the overall business costs and drive sales over time.
Features you can look forward to:
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- No-code conversation builder
- Unlimited scalability
- Built-in admin panel
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