What is an AI Chatbot?

AI chatbots are programs that simulate human-like conversations using natural language processing (NLP). AI chatbots are becoming increasingly valuable to organizations for automating business processes such as customer service, sales, and human resources.

AI chatbots allow businesses to provide 24/7 customer service, freeing up agents’ time to spend on complex problems, and lowering support costs. Many bots, including Ada, harness data to deliver customized responses for every individual customer, creating an automatic yet personal customer experience.

Read on to explore the top AI chatbots on the market in 2022. 

Best AI Chatbots in 2022

1. Ada

Founded Date: 2016
Google Review Rating: 4.6 / 5 Stars
Headquarters: Toronto, Canada

Awards: Gartner's Magic Quadrant 2020; 15th Fastest Growing Company in North America

Ada's AI chatbot allows businesses with large customer bases to create personalized experiences while reducing wait times and increasing customer satisfaction.


  • Convenient drag and drop framework, no coding required 
  • Robust set of integrations, spanning from Salesforce and Shopify to Whatsapp and Calendly
  • Support for over one hundred languages
  • Create engaging conversational experiences with text, emojis, images, gifs, and videos


  • Resolves as many as 80% of standard customer inquiries
  • Easy to use platform makes things simple for non-technical employees


  • Ada is designed for enterprise-scale automated customer support and so might not be a fit for nascent businesses
  • Customers access Ada's rich feature set on a per-package basis

Brands They Work With:

  • Zoom
  • Shopify
  • Medium
  • Square
  • Cricket Wireless
  • Air Asia

Pricing: Tailored to each customer, request a demo here.

2. ManyChat

Founded Date: 2015
Google Review Rating: 4.6 / 5 Stars
Headquarters: San Francisco, California

ManyChat is a chatbot for Facebook Messenger, one of the world's most popular messaging apps, making it a powerful platform for building enriching customer relationships.


  • Acquire leads, engage customers and drive sales all through Facebook Messenger
  • Integrates with popular tools such as Shopify, Google Sheets, and Zapier
  • Seamless connection between Facebook Messenger, SMS, and email


  • User-friendly interface which is easy to navigate
  • Supports management of multiple Facebook pages


  • Cannot engage with customers who do not have a Facebook account
  • SMS and email integration are not available in all supported countries


  • Free tier 
  • Pro tier - $10/month
  • Business tier - tailored to each customer
ManyChat AI Chatbot Illustration

3. Landbot

Founded Date: 2017
Google Review Rating: 4.7 / 5 Stars
Headquarters: Catalonia, Barcelona

Landbot is an AI chatbot designed to automate customer interactions on messaging channels such as company websites, Whatsapp, and CRM software. 


  • Quickly build effective chatbots in minutes without coding knowledge
  • Multiple solutions such as customer support, qualifying leads, and collecting feedback
  • Integrates easily with other tools such as MailChimp, Zapier, and Slack


  • Powerful two-way integration via webhooks with other popular tools
  • Friendly and knowledgeable customer support


  • Functionality on WhatsApp is limited compared to the web
  • Google Sheets integration is only available in the Professional tier

Brands They Work With:

  • Uber
  • LG
  • L'Oréal


  • Sandbox tier - Free
  • Starter tier - €30/month 
  • Professional tier - €80/month
  • Custom tier - Custom
Landbot AI Chatbot Illustration

4. Flow XO

Founded Date: 2014
Google Review Rating: 4.1 / 5 Stars
Headquarters: Padiham, England

Flow XO offers robust automation software designed to create intelligent chatbots for websites, apps, and social media. 


  • Collects customer information by asking relevant questions and validating answers
  • Responds easily to routine customer inquiries through simple answers or related links
  • Initiates customer payments mid-conversation for recommended products or services


  • Over a hundred integrations available with other tools and platforms
  • Easy to build a complex chatbot for multiple platforms without coding knowledge


  • The editor can become slow with more complex workflows
  • Building and managing a chatbot requires a lot of time 


  • Start for free
  • Standard Plan - $19/month
  • Add-on - $10/month, add 5 bots/active flows
  • Add-on - $25/month, add 25,000 interactions 
Flowxo AI Chatbot illustration

5. Amplify.ai

Founded Date: 2016
Google Review Rating: 4 / 5 Stars
Headquarters: Palo Alto, California

Amplify.ai is a chatbot designed with enterprises in mind, offering customized experiences through various messaging platforms.


  • Conversational engagement through Facebook's "Click-to-Messenger" feature
  • Create Branded Virtual Assistants that engage with both text and media
  • Support for many platforms, including Facebook, Instagram, and WhatsApp


  • Easy to build and maintain a personal branded assistant
  • Offers conversation-based ads through AdLingo


  • Very few online testimonials are available from paying customers 
  • Features do not stand out compared to other chatbot providers

Brands They Work With:

  • Kohler
  • Tony Robbins
  • Change.org

Pricing: Tailored to each customer, sign up for a 14-day trial on their website

Amplify.ai AI Chatbot Illustration

6.  Botsify

Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Karachi, Pakistan

Botsify allows you to easily automate customer interactions, increasing engagement with a natural experience that feels like talking to a human.


  • Build multiple chatbots which can be used for different workflows simultaneously
  • Provides customer support and gathers customer info through conversations
  • Support for over 190 languages


  • Pre-built templates for building a chatbot quickly
  • Easily integrates with websites and other services


  • UI is not as intuitive as other options
  • No free tier, only a 14-day trial

Brands They Work With:

  • Unicef
  • Shazam
  • Jackson College


  • Personal - $40/month
  • Professional - $125/month
  • Business - $415/month
  • Custom-tailored to each customer
Botsify AI Chatbot Illustration

7. Imperson

Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Culver City, California

Imperson's chatbot was designed to automate the whole customer experience through enriching conversations and a genuine experience.


  • Personalized interactions make it easier to turn curious visitors into loyal customers
  • Advanced AI continuously learns to answer questions and resolve issues
  • Allows customers to engage through their favorite messaging platforms


  • Easy two-way integration with other bots and tools
  • Conversations are based on AI and NLP taking into account context and customer intent


  • AI conversations are not at the human-like level of other options

Brands They Work With:

  • Microsoft
  • Paramount
  • National Geographic

Pricing: Tailored to each customer, contact their sales team on their website

Imperson AI Chatbot Illustration

8. HubSpot Chatbot Builder

Founded Date: 2017
Google Review Rating: 4.6 / 5 Stars
Headquarters: Cambridge, Massachusetts 

HubSpot's builder platform allows you to scale live conversations and automate customer support, freeing up your team to focus on more complex issues.


  • Bot templates require no coding skills and make set up easy
  • Integration with HubSpot's free CRM to gather relevant customer information
  • Provides customers with relevant information such as frequently asked questions


  • 100% free option


  • Technically not an AI chatbot as it uses a rule-based system rather than conversational AI

Pricing: Free 

Hubspot Chatbot Illustration

9. Boost.ai

Founded Date: 2016
Google Review Rating: 4.8 / 5 Stars
Headquarters: Sadnes, Norway

Boost.ai offers an AI chatbot platform that allows customer service teams to automate their own requests without coding skills or technical support.


  • Easy way to automate customer service, sales, and support
  • Build complex conversations easily with no coding required
  • Integration with Facebook Messenger, Microsoft Teams, Slack, and more


  • Easy to set up and learn how to use
  • Fluid and well-designed user interface


  • Could benefit from more templates to cover more industries
  • Could be more configurable for developers and admins

Brands They Work With:

  • Deloitte
  • KPMG
  • Audi


  • Tailored to each customer, contact their sales team on their website
Boost.ai AI Chatbot Illustration

10. Bold360

Founded Date: 2019
Google Review Rating: 4.3 / 5 Stars
Headquarters: Boston, Massachusetts

Bold360 uses natural language technology to support customer interactions, solving problems faster across all business channels. 


  • Initiates chatbot conversations through messages and apps in over 40 languages
  • Uses natural language for standard inquiries while directing complex issues to human agents
  • Dashboard records key analytics that tell you what areas need improvement


  • Support for multiple communication channels 
  • Natural language means AI does not follow a script and can adapt to each customer


  • No time-based transaction history for organizing customer inquiries
  • Can be slow at times loading CRM information

Brands They Work With:

  • Intuit Mint
  • Timberland
  • The North Face

Pricing: Tailored to each customer, request a quote on their website

bold360 chatbot

11. Vergic

Founded Date: 2007
Google Review Rating: 4.8 / 5 Stars
Headquarters: Malmö, Sweden

Vergic is an AI chatbot with a focus on providing a valuable customer experience. Businesses can create engaging customer conversations through voice or messaging.


  • Web chat communication compatible with Skype, Slack, and Facebook Messenger
  • Integration with AI or BOT services for a hybrid chatbot approach
  • Support for digital voice via web call or callback to handle conversations


  • Easy to integrate digital engagement platform
  • Quick to set up and configure compared to other options


  • No free option available

Brands They Work With:

  • Citizen
  • Moderna
  • Viasat


  • Co-browsing tier - €35/month
  • Advanced Chat tier - €50/month
  • Digital Engagement tier - €70/month
Vergic AI Chatbot Illustration

12. IBM Watson Assistant

Founded Date: 2010
Google Review Rating: 4.4 / 5 Stars
Headquarters: Armonk, New York

Watson Assistant is an AI bot developed by IBM, one of the pioneers of the AI industry. It can create conversation interfaces with support for many devices and applications.


  • Uses previous chat and call logs to determine solutions for any problem
  • Integrates with many apps directly, including Facebook Messenger and Slack
  • Conversations can be escalated to a trained human agent via handoff


  • Wide variety of applications including website, messages, CRM, and mobile apps
  • Visual dialog editor means no coding knowledge is required


  • IBM is an older company which is less quick to adapt compared to innovative startups

Brands They Work With:

  • American Airlines
  • GM Financial
  • BEHR


  • Lite tier - Free
  • Plus tier - $140/month
  • Enterprise tier - tailored to each customer
IBM Watson AI Chatbot Illustration

13. Pandorabots

Founded Date: 2008
Google Review Rating: 9 / 10
Headquarters: Oakland, California

Pandorabots is an open-source option where thousands of developers build and upload their chatbots to the website.


  • Natural language bots based on Artificial Intelligence Markup Language (AIML)
  • Access to an open-source library of chatbots
  • Playground feature allows you to test your bots in real-time


  • Open-source platform
  • Building your own bot offers endless flexibility


  • User interface of the Sandbox could be improved
  • AIML requires defining input/output pairs


  • Sandbox tier - Free
  • Developer tier - $19/month
  • Pro tier - $199/month
  • Enterprise tier - tailored to each customer
Pandorabots AI Chatbot Illustration

14. Reply.ai

Founded Date: 2016
Google Review Rating: 4.6 / 5 Stars
Headquarters: New York, New York

Reply.ai's focuses on providing support to a high volume of customer inquiries while keeping the customer experience engaging and enjoyable.


  • AI provides the specific answer to customer inquiries instead of providing the full article
  • Integration with Zendesk, Kustomer, and Khoros
  • Reduces support tickets by 40% with FAQ integration and custom add-ons


  • Dedicated and knowledgeable customer support team
  • Advanced analytics and reporting for the enterprise level


  • Might not be the right choice if reducing support tickets is not your main concern
  • Product tutorials could be more robust

Brands They Work With:

  • Glovo
  • Paula's Choice Skincare
  • Honeywell

Pricing: Tailored to each customer, request a personalized demo on their website

Reply.ai AI Chatbot Illustration

15. Rul.ai

Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Campbell, California

Rul.ai is an advanced AI chat bot platform that delivers an engaging customer experience efficiently and cost effectively. 


  • Integrates with other enterprise-level software
  • Handles 70% of customer requests without requiring a human agent
  • End-to-end multichannel support with no coding required


  • Offers advanced options such as context awareness and exception handling
  • Strict security and data encryption standards


  • As a relatively new chat bot, it is difficult to find positive testimonials online

Brands They Work With:

  • Michelin
  • Fidelity
  • CVS Health


  • Tailored to each customer, request a demo on their website 
Rul.ai AI Chatbot Illustration

16. SnatchBot

Founded Date: 2015
Google Review Rating: 4.7 / 5 Stars
Headquarters: Ramat Gan, Israel

SnatchBot helps remove the difficulty of adding an AI chatbot solution to your multichannel messaging.


  • Intuitive platform allows you to develop intelligent chatbots quickly
  • Easy to build a chatbot without coding knowledge or technical skills
  • Supports multiple channels, including Skype, Viber, and Line


  • Designed for businesses and developers with security in mind
  • Robust bot building tool allows developers to build custom solutions


  • Complicated feature set requires a high learning curve
  • Payment methods are limited compared to other options

Brands They Work With:

  • Quiksilver
  • Walmart Labs
  • Whirlpool


  • PRO-Plan - tiers range from $30/month to $999/month
  • Enterprise - tailored to each customer 
Snatchbot AI Chatbot Illustration

17. SAP Conversational AI

Founded Date: 2018
Google Review Rating: 4.8 / 5 Stars
Headquarters: Walldorf, Germany

SAP Conversational AI was previously known as Recast.ai and offers an advanced bot building solution for enterprises only.


  • Access to SAP's enterprise-grade reporting and analytics 
  • Advanced customer service automation for improving revenue and customer retention
  • Efficient handling of business tasks through an advanced bot building platform


  • SAP is one of the world leaders in reporting and analytics
  • Bot builder integrates with Facebook, Slack, Telegram, and other platforms


  • Expensive and designed solely for enterprise
  • Takes a long time to train bots to perform complex tasks

Brands They Work With:

  • Hewlett Packard
  • NHK
  • Rabobank


  • $359/month
SAP AI Chatbot Illustration

18. Inbenta

Founded Date: 2005
Google Review Rating: 4.5 / 5 Stars
Headquarters: Foster City, California

Inbenta is an enterprise-level AI chatbot utilizing natural language to answer questions with a high level of accuracy.


  • Dialog manager for creating custom conversations
  • Multichannel support with webhook-based transactions
  • Ability to create a custom 3D avatar for your chatbot


  • Easier to set up than other enterprise-level platforms
  • Proprietary natural language technology for more human-like conversations


  • As a relatively new chatbot, it is difficult to find positive testimonials online

Brands They Work With:

  • Pinterest
  • Groupon
  • BMW


  • Tailored to each customer, schedule a personal demo on their website
Inbenta AI Chatbot illustration

19. itsAlive

Founded Date: 2016
Google Review Rating: 4.8 / 5 Stars
Headquarters: Paris, France

itsAlive is an AI chatbot solution focusing on ease of use when building chatbots for automated conversations. 


  • Recipe-style workflow makes it easy to build and scale your chatbot
  • Ability to deliver automated messages after a customer interaction
  • Fixed menu feature allowing easy navigation for customers


  • Designed for Facebook Messenger, which is popular internationally
  • Interface is easy to navigate


  • Bot builder lacks functionality compared to other options
  • Limited to Facebook Messenger without support for other platforms

Brands They Work With:

  • Coca-Cola
  • Universal
  • Johnson & Johnson


  • Free tier
  • Solo tier - $19/month
  • Plus tier - $49/month
  • Pro tier - $99/month
  • Enterprise tier - tailored to each customer
itsAlive AI Chatbot Illustration

20. SmartLoop

Founded Date: 2016
Google Review Rating: 5 / 5 Stars
Headquarters: San Francisco, California

SmartLoop is an AI chatbot platform designed to generate quality leads and increase customer retention with engaging conversations.


  • AI-based marketing results in 80% open rates and 40% click-through rates
  • Conversational AI recognizes customer interests to increase sales
  • One-on-one conversations with customers for increasing engagement and retention


  • Interest-based recommendations for engaging customer conversations
  • Automated messages are effective for upselling existing customers


  • Integration requires compatibility with Facebook Messenger
  • Pay as you grow pricing can become expensive with larger customer bases

Brands They Work With:

  • AOL
  • Glamour
  • National Geographic


  • Free tier
  • Premium tier - starts at $10/month, pay as you grow
Smartloop AI Chatbot Illustration

21. Intercom

Founded Date: 2011
Google Review Rating: 4.4 / 5 Stars
Headquarters: San Francisco, California

Intercom offers business messaging software using AI chat bots for message-based customer experiences.


  • Intercom's Business Messenger offers engaging customer support
  • Uses both business and customer data to personalize experiences
  • Integration with over 250 out-of-the-box apps


  • Uses machine learning to answer up to 33% of inquiries automatically
  • Seamless experience between desktop and mobile


  • No free tier with expensive higher tiers compared to other options

Brands They Work With:

  • Shopify
  • Amazon Web Services
  • Udemy


  • Start tier - $59/month
  • Grow tier - $119/month
  • Accelerate tier - $499/month
  • Scale tier - $999/month
  • Optional add-ons available
Intercom AI Chatbot Illustration

22. Drift

Founded Date: 2015
Google Review Rating: 4.3 / 5 Stars
Headquarters: Boston, Massachusetts

Drift's sales and marketing software uses a conversational AI platform to accelerate the business cycle and overall revenue.


  • Custom chatbots can engage customers with tailored interactions in seconds
  • Analytics dashboard offers an overview of customer data to qualify leads quickly
  • Transfer high-value customers to dedicated sales reps in real-time


  • AI is trained with over 6 billion conversations 
  • Great customer support experience 


  • Simple UI sometimes makes it difficult to find key features
  • Pricing structure is complex for certain features

Brands They Work With:

  • Grubhub
  • Skillsoft
  • GitHub

Pricing: Tailored to each customer, register for a live demo on their website

Drift AI Chatbot Illustration

23.SalesForce Einstein

Founded Date: 2017
Google Review Rating: 4.1 / 5 Stars
Headquarters: San Francisco, California

SalesForce Einstein is a comprehensive AI chatbot designed by popular CRM software developer SalesForce.


  • Recognizes sales opportunities while meeting customer needs
  • Conversational AI creates better experiences for employees and customers
  • Capable of triage and routing to human agents when necessary


  • Seamless integration with other SalesForce products
  • Built on SalesForce's advanced security architecture


  • Limited to those using SalesForce products
  • Some Einstein features are not optimized for mobile

Pricing: $50/month add-on to Salesforce Service Cloud

Salesforce Einstein AI Chatbot Illustration

24. LivePerson

Founded Date: 2018
Google Review Rating: 3.6 / 5 Stars
Headquarters: New York, New York

LivePerson offers AI-powered conversations which connect brands to consumers through multiple messaging channels.


  • Integrates with most channels, including Apple Business Chat, SMS, and WhatsApp
  • BotStudio allows you to make chatbots from scratch without coding knowledge
  • Analytics dashboard provides insights in real-time


  • The intuitive interface makes it easy to implement
  • Ability to pull time-based reports


  • Expensive compared to other chat bots with similar feature sets

Brands They Work With:

  • The Home Depot
  • Virgin Atlantic
  • Vodafone

Pricing: Tailored to each customer, request a demo on their website

Liveperson AI Chatbot Illustration


Best AI Chatbots by Category

The Best Chatbot for Customer Service: Ada.cx

What makes Ada.cx our top pick for Customer Service?

Ada's conversational AI uses a powerful natural language engine that has been shown to automatically resolve 80% of customer inquiries without requiring a human agent.

The Best Chatbot for People Teams & Finance: SnatchBot

What makes SnatchBot our top pick for People Teams and Finance?

SnatchBot offers an intuitive, enterprise-focused platform that is easy to set up while providing powerful tools for developers to build custom solutions.

The Best No-Code Website Chatbot: Landbot

What makes Landbot our top pick for No-Code Websites?

Landbot's drag and drop bot builder can build effective chatbots in minutes while offering two-way webhook integration with services like MailChimp and Zapier.

The Best Chatbot for Customer Experience: Ada.cx

What makes Ada.cx our top pick for Customer Experience?

With Ada, businesses can create highly personalized customer experiences at any scale. They are trusted by some of the tech world's top brands like Zoom, Upwork, and Shopify.

The Best Open Source Chatbot: Pandorabots

What makes Pandorabots our top pick for Open Source?

Pandorabots' open-source platform allows you to download and own your code. If you are a developer, this provides maximum flexibility for creating high-performance chatbots.

The Best Virtual Agent Chatbot: Inbenta

What makes Inbenta our top pick for Virtual Agent?

Inbenta's proprietary natural language technology is very advanced, providing human-like conversations at the enterprise level.

The Best Executive Assistant Chatbot: Amplify.ai

What makes Amplify.ai our top pick for Executive Assistant?

Amplify.ai offers Branded Virtual Assistants offering a wide array of customer interaction possibilities. Successful guru Tony Robbins uses Their technology.

The Best Chatbot for Customer Support: Reply.ai

What makes Reply.ai our top pick for Customer Support?

Reply.ai has a dedicated customer support team that has received great reviews from third-party websites.

The Best Chatbot for Voice Commands: Vergic

What makes Vergic our top pick for Voice Commands?

Vergic offers support for digital voice options such as web call, callback, or phone, making voice channels an effective option for high-value customers.

The Best Chatbot for Inbound Sales: Drift

What makes Drift our top pick for Inbound Sales?

Drift is one of the more popular bots in the sales and marketing field, with hundreds of positive reviews on third-party websites.

The Best Health Tech AI: Power


What makes Power our top pick for Health Tech AI?

Power uses natural language processing to help patients understand which clinical trials they might qualify for or benefit from. We chose Power as our favourite piece of health technology because we're sold on their ability to make the process simple and intuitive for users.

The Best Chatbot for Surveys & Research: SurveySparrow

What makes SurveySparrow our top pick for Surveys & Research?

While not included on our list, SurveySparrow delivers surveys in a chat format, increasing survey completion rates by 40%.

The Best Messenger Chatbot: ManyChat

What makes ManyChat our top pick for Messenger?

ManyChat is one of the more popular AI bots and the clear leader in the Facebook Messenger space. Those who conduct business on Facebook should choose this option.

The Best Companion and Friend: Replika

What makes Replika our top pick for Companion and Friend?

While not included on our list, Replika is worth mentioning as a non-business chatbot designed to be your friend. It offers no judgment and learns more about the world through conversation.


AI Chatbot FAQ

What is an AI Chatbot?

AI chatbots are powered by conversational AI based on natural language, making them more advanced and human-like than the original, rule-based chatbots.

What is a chatbot platform?

A chatbot platform allows businesses to develop and maintain AI chatbots for multiple channels, including websites, email, SMS, and messenger apps.

How can I create an intelligent chatbot?

Creating an intelligent chatbot is easier than ever. Most popular options offer a drag and drop chatbot builder requiring no coding knowledge or technical skills.

On which platforms can I deploy a chatbot?

Chatbots can be deployed on many platforms, including company websites and popular messaging platforms such as SMS, WhatsApp, and Facebook Messenger.

Is Siri a chatbot?

While virtual assistants like Siri are technically chatbots, they lack the natural language processing and human-like conversational ability of more advanced AI chatbots.

Which websites use chatbots?

Many business websites turn to chatbots to help automate functions such as customer service, live chat, and sales through e-commerce.

What makes a chatbot good?

The best chatbots should create an engaging and personalized customer experience through natural, human-like conversations. 

How can chatbots help save me money?

Chatbots can help save you money by automating tasks that human agents normally complete. This allows businesses to lower costs while maintaining a quality customer experience.

If you want to explore what a chatbot can do for you, talk to our team at Ada!