2. ManyChat
Founded Date: 2015
Google Review Rating: 4.6 / 5 Stars
Headquarters: San Francisco, California
ManyChat is a chatbot for Facebook Messenger, one of the world's most popular messaging apps, making it a powerful platform for building enriching customer relationships.
Features:
- Acquire leads, engage customers and drive sales all through Facebook Messenger
- Integrates with popular tools such as Shopify, Google Sheets, and Zapier
- Seamless connection between Facebook Messenger, SMS, and email
Pros:
- User-friendly interface which is easy to navigate
- Supports management of multiple Facebook pages
Cons:
- Cannot engage with customers who do not have a Facebook account
- SMS and email integration are not available in all supported countries
Pricing:
- Free tier
- Pro tier - $10/month
- Business tier - tailored to each customer
3. Landbot
Founded Date: 2017
Google Review Rating: 4.7 / 5 Stars
Headquarters: Catalonia, Barcelona
Landbot is an AI chatbot designed to automate customer interactions on messaging channels such as company websites, Whatsapp, and CRM software.
Features:
- Quickly build effective chatbots in minutes without coding knowledge
- Multiple solutions such as customer support, qualifying leads, and collecting feedback
- Integrates easily with other tools such as MailChimp, Zapier, and Slack
Pros:
- Powerful two-way integration via webhooks with other popular tools
- Friendly and knowledgeable customer support
Cons:
- Functionality on WhatsApp is limited compared to the web
- Google Sheets integration is only available in the Professional tier
Brands They Work With:
- Uber
- LG
- L'Oréal
Pricing:
- Sandbox tier - Free
- Starter tier - €30/month
- Professional tier - €80/month
- Custom tier - Custom
4. Flow XO
Founded Date: 2014
Google Review Rating: 4.1 / 5 Stars
Headquarters: Padiham, England
Flow XO offers robust automation software designed to create intelligent chatbots for websites, apps, and social media.
Features:
- Collects customer information by asking relevant questions and validating answers
- Responds easily to routine customer inquiries through simple answers or related links
- Initiates customer payments mid-conversation for recommended products or services
Pros:
- Over a hundred integrations available with other tools and platforms
- Easy to build a complex chatbot for multiple platforms without coding knowledge
Cons:
- The editor can become slow with more complex workflows
- Building and managing a chatbot requires a lot of time
Pricing:
- Start for free
- Standard Plan - $19/month
- Add-on - $10/month, add 5 bots/active flows
- Add-on - $25/month, add 25,000 interactions
5. Amplify.ai
Founded Date: 2016
Google Review Rating: 4 / 5 Stars
Headquarters: Palo Alto, California
Amplify.ai is a chatbot designed with enterprises in mind, offering customized experiences through various messaging platforms.
Features:
- Conversational engagement through Facebook's "Click-to-Messenger" feature
- Create Branded Virtual Assistants that engage with both text and media
- Support for many platforms, including Facebook, Instagram, and WhatsApp
Pros:
- Easy to build and maintain a personal branded assistant
- Offers conversation-based ads through AdLingo
Cons:
- Very few online testimonials are available from paying customers
- Features do not stand out compared to other chatbot providers
Brands They Work With:
- Kohler
- Tony Robbins
- Change.org
Pricing: Tailored to each customer, sign up for a 14-day trial on their website
6. Botsify
Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Karachi, Pakistan
Botsify allows you to easily automate customer interactions, increasing engagement with a natural experience that feels like talking to a human.
Features:
- Build multiple chatbots which can be used for different workflows simultaneously
- Provides customer support and gathers customer info through conversations
- Support for over 190 languages
Pros:
- Pre-built templates for building a chatbot quickly
- Easily integrates with websites and other services
Cons:
- UI is not as intuitive as other options
- No free tier, only a 14-day trial
Brands They Work With:
- Unicef
- Shazam
- Jackson College
Pricing:
- Personal - $40/month
- Professional - $125/month
- Business - $415/month
- Custom-tailored to each customer
7. Imperson
Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Culver City, California
Imperson's chatbot was designed to automate the whole customer experience through enriching conversations and a genuine experience.
Features:
- Personalized interactions make it easier to turn curious visitors into loyal customers
- Advanced AI continuously learns to answer questions and resolve issues
- Allows customers to engage through their favorite messaging platforms
Pros:
- Easy two-way integration with other bots and tools
- Conversations are based on AI and NLP taking into account context and customer intent
Cons:
- AI conversations are not at the human-like level of other options
Brands They Work With:
- Microsoft
- Paramount
- National Geographic
Pricing: Tailored to each customer, contact their sales team on their website
8. HubSpot Chatbot Builder
Founded Date: 2017
Google Review Rating: 4.6 / 5 Stars
Headquarters: Cambridge, Massachusetts
HubSpot's builder platform allows you to scale live conversations and automate customer support, freeing up your team to focus on more complex issues.
Features:
- Bot templates require no coding skills and make set up easy
- Integration with HubSpot's free CRM to gather relevant customer information
- Provides customers with relevant information such as frequently asked questions
Pros:
- 100% free option
Cons:
- Technically not an AI chatbot as it uses a rule-based system rather than conversational AI
Pricing: Free
9. Boost.ai
Founded Date: 2016
Google Review Rating: 4.8 / 5 Stars
Headquarters: Sadnes, Norway
Boost.ai offers an AI chatbot platform that allows customer service teams to automate their own requests without coding skills or technical support.
Features:
- Easy way to automate customer service, sales, and support
- Build complex conversations easily with no coding required
- Integration with Facebook Messenger, Microsoft Teams, Slack, and more
Pros:
- Easy to set up and learn how to use
- Fluid and well-designed user interface
Cons:
- Could benefit from more templates to cover more industries
- Could be more configurable for developers and admins
Brands They Work With:
- Deloitte
- KPMG
- Audi
Pricing:
- Tailored to each customer, contact their sales team on their website
10. Bold360
Founded Date: 2019
Google Review Rating: 4.3 / 5 Stars
Headquarters: Boston, Massachusetts
Bold360 uses natural language technology to support customer interactions, solving problems faster across all business channels.
Features:
- Initiates chatbot conversations through messages and apps in over 40 languages
- Uses natural language for standard inquiries while directing complex issues to human agents
- Dashboard records key analytics that tell you what areas need improvement
Pros:
- Support for multiple communication channels
- Natural language means AI does not follow a script and can adapt to each customer
Cons:
- No time-based transaction history for organizing customer inquiries
- Can be slow at times loading CRM information
Brands They Work With:
- Intuit Mint
- Timberland
- The North Face
Pricing: Tailored to each customer, request a quote on their website
11. Vergic
Founded Date: 2007
Google Review Rating: 4.8 / 5 Stars
Headquarters: Malmö, Sweden
Vergic is an AI chatbot with a focus on providing a valuable customer experience. Businesses can create engaging customer conversations through voice or messaging.
Features:
- Web chat communication compatible with Skype, Slack, and Facebook Messenger
- Integration with AI or BOT services for a hybrid chatbot approach
- Support for digital voice via web call or callback to handle conversations
Pros:
- Easy to integrate digital engagement platform
- Quick to set up and configure compared to other options
Cons:
- No free option available
Brands They Work With:
- Citizen
- Moderna
- Viasat
Pricing:
- Co-browsing tier - €35/month
- Advanced Chat tier - €50/month
- Digital Engagement tier - €70/month
12. IBM Watson Assistant
Founded Date: 2010
Google Review Rating: 4.4 / 5 Stars
Headquarters: Armonk, New York
Watson Assistant is an AI bot developed by IBM, one of the pioneers of the AI industry. It can create conversation interfaces with support for many devices and applications.
Features:
- Uses previous chat and call logs to determine solutions for any problem
- Integrates with many apps directly, including Facebook Messenger and Slack
- Conversations can be escalated to a trained human agent via handoff
Pros:
- Wide variety of applications including website, messages, CRM, and mobile apps
- Visual dialog editor means no coding knowledge is required
Cons:
- IBM is an older company which is less quick to adapt compared to innovative startups
Brands They Work With:
- American Airlines
- GM Financial
- BEHR
Pricing:
- Lite tier - Free
- Plus tier - $140/month
- Enterprise tier - tailored to each customer
13. Pandorabots
Founded Date: 2008
Google Review Rating: 9 / 10
Headquarters: Oakland, California
Pandorabots is an open-source option where thousands of developers build and upload their chatbots to the website.
Features:
- Natural language bots based on Artificial Intelligence Markup Language (AIML)
- Access to an open-source library of chatbots
- Playground feature allows you to test your bots in real-time
Pros:
- Open-source platform
- Building your own bot offers endless flexibility
Cons:
- User interface of the Sandbox could be improved
- AIML requires defining input/output pairs
Pricing:
- Sandbox tier - Free
- Developer tier - $19/month
- Pro tier - $199/month
- Enterprise tier - tailored to each customer
14. Reply.ai
Founded Date: 2016
Google Review Rating: 4.6 / 5 Stars
Headquarters: New York, New York
Reply.ai's focuses on providing support to a high volume of customer inquiries while keeping the customer experience engaging and enjoyable.
Features:
- AI provides the specific answer to customer inquiries instead of providing the full article
- Integration with Zendesk, Kustomer, and Khoros
- Reduces support tickets by 40% with FAQ integration and custom add-ons
Pros:
- Dedicated and knowledgeable customer support team
- Advanced analytics and reporting for the enterprise level
Cons:
- Might not be the right choice if reducing support tickets is not your main concern
- Product tutorials could be more robust
Brands They Work With:
- Glovo
- Paula's Choice Skincare
- Honeywell
Pricing: Tailored to each customer, request a personalized demo on their website
15. Rul.ai
Founded Date: 2016
Google Review Rating: 4.5 / 5 Stars
Headquarters: Campbell, California
Rul.ai is an advanced AI chat bot platform that delivers an engaging customer experience efficiently and cost effectively.
Features:
- Integrates with other enterprise-level software
- Handles 70% of customer requests without requiring a human agent
- End-to-end multichannel support with no coding required
Pros:
- Offers advanced options such as context awareness and exception handling
- Strict security and data encryption standards
Cons:
- As a relatively new chat bot, it is difficult to find positive testimonials online
Brands They Work With:
- Michelin
- Fidelity
- CVS Health
Pricing:
- Tailored to each customer, request a demo on their website
16. SnatchBot
Founded Date: 2015
Google Review Rating: 4.7 / 5 Stars
Headquarters: Ramat Gan, Israel
SnatchBot helps remove the difficulty of adding an AI chatbot solution to your multichannel messaging.
Features:
- Intuitive platform allows you to develop intelligent chatbots quickly
- Easy to build a chatbot without coding knowledge or technical skills
- Supports multiple channels, including Skype, Viber, and Line
Pros:
- Designed for businesses and developers with security in mind
- Robust bot building tool allows developers to build custom solutions
Cons:
- Complicated feature set requires a high learning curve
- Payment methods are limited compared to other options
Brands They Work With:
- Quiksilver
- Walmart Labs
- Whirlpool
Pricing:
- PRO-Plan - tiers range from $30/month to $999/month
- Enterprise - tailored to each customer
17. SAP Conversational AI
Founded Date: 2018
Google Review Rating: 4.8 / 5 Stars
Headquarters: Walldorf, Germany
SAP Conversational AI was previously known as Recast.ai and offers an advanced bot building solution for enterprises only.
Features:
- Access to SAP's enterprise-grade reporting and analytics
- Advanced customer service automation for improving revenue and customer retention
- Efficient handling of business tasks through an advanced bot building platform
Pros:
- SAP is one of the world leaders in reporting and analytics
- Bot builder integrates with Facebook, Slack, Telegram, and other platforms
Cons:
- Expensive and designed solely for enterprise
- Takes a long time to train bots to perform complex tasks
Brands They Work With:
- Hewlett Packard
- NHK
- Rabobank
Pricing:
- $359/month
18. Inbenta
Founded Date: 2005
Google Review Rating: 4.5 / 5 Stars
Headquarters: Foster City, California
Inbenta is an enterprise-level AI chatbot utilizing natural language to answer questions with a high level of accuracy.
Features:
- Dialog manager for creating custom conversations
- Multichannel support with webhook-based transactions
- Ability to create a custom 3D avatar for your chatbot
Pros:
- Easier to set up than other enterprise-level platforms
- Proprietary natural language technology for more human-like conversations
Cons:
- As a relatively new chatbot, it is difficult to find positive testimonials online
Brands They Work With:
- Groupon
- BMW
Pricing:
- Tailored to each customer, schedule a personal demo on their website
19. itsAlive
Founded Date: 2016
Google Review Rating: 4.8 / 5 Stars
Headquarters: Paris, France
itsAlive is an AI chatbot solution focusing on ease of use when building chatbots for automated conversations.
Features:
- Recipe-style workflow makes it easy to build and scale your chatbot
- Ability to deliver automated messages after a customer interaction
- Fixed menu feature allowing easy navigation for customers
Pros:
- Designed for Facebook Messenger, which is popular internationally
- Interface is easy to navigate
Cons:
- Bot builder lacks functionality compared to other options
- Limited to Facebook Messenger without support for other platforms
Brands They Work With:
- Coca-Cola
- Universal
- Johnson & Johnson
Pricing:
- Free tier
- Solo tier - $19/month
- Plus tier - $49/month
- Pro tier - $99/month
- Enterprise tier - tailored to each customer
20. SmartLoop
Founded Date: 2016
Google Review Rating: 5 / 5 Stars
Headquarters: San Francisco, California
SmartLoop is an AI chatbot platform designed to generate quality leads and increase customer retention with engaging conversations.
Features:
- AI-based marketing results in 80% open rates and 40% click-through rates
- Conversational AI recognizes customer interests to increase sales
- One-on-one conversations with customers for increasing engagement and retention
Pros:
- Interest-based recommendations for engaging customer conversations
- Automated messages are effective for upselling existing customers
Cons:
- Integration requires compatibility with Facebook Messenger
- Pay as you grow pricing can become expensive with larger customer bases
Brands They Work With:
- AOL
- Glamour
- National Geographic
Pricing:
- Free tier
- Premium tier - starts at $10/month, pay as you grow
21. Intercom
Founded Date: 2011
Google Review Rating: 4.4 / 5 Stars
Headquarters: San Francisco, California
Intercom offers business messaging software using AI chat bots for message-based customer experiences.
Features:
- Intercom's Business Messenger offers engaging customer support
- Uses both business and customer data to personalize experiences
- Integration with over 250 out-of-the-box apps
Pros:
- Uses machine learning to answer up to 33% of inquiries automatically
- Seamless experience between desktop and mobile
Cons:
- No free tier with expensive higher tiers compared to other options
Brands They Work With:
- Shopify
- Amazon Web Services
- Udemy
Pricing:
- Start tier - $59/month
- Grow tier - $119/month
- Accelerate tier - $499/month
- Scale tier - $999/month
- Optional add-ons available
22. Drift
Founded Date: 2015
Google Review Rating: 4.3 / 5 Stars
Headquarters: Boston, Massachusetts
Drift's sales and marketing software uses a conversational AI platform to accelerate the business cycle and overall revenue.
Features:
- Custom chatbots can engage customers with tailored interactions in seconds
- Analytics dashboard offers an overview of customer data to qualify leads quickly
- Transfer high-value customers to dedicated sales reps in real-time
Pros:
- AI is trained with over 6 billion conversations
- Great customer support experience
Cons:
- Simple UI sometimes makes it difficult to find key features
- Pricing structure is complex for certain features
Brands They Work With:
- Grubhub
- Skillsoft
- GitHub
Pricing: Tailored to each customer, register for a live demo on their website
23.SalesForce Einstein
Founded Date: 2017
Google Review Rating: 4.1 / 5 Stars
Headquarters: San Francisco, California
SalesForce Einstein is a comprehensive AI chatbot designed by popular CRM software developer SalesForce.
Features:
- Recognizes sales opportunities while meeting customer needs
- Conversational AI creates better experiences for employees and customers
- Capable of triage and routing to human agents when necessary
Pros:
- Seamless integration with other SalesForce products
- Built on SalesForce's advanced security architecture
Cons:
- Limited to those using SalesForce products
- Some Einstein features are not optimized for mobile
Pricing: $50/month add-on to Salesforce Service Cloud
24. LivePerson
Founded Date: 2018
Google Review Rating: 3.6 / 5 Stars
Headquarters: New York, New York
LivePerson offers AI-powered conversations which connect brands to consumers through multiple messaging channels.
Features:
- Integrates with most channels, including Apple Business Chat, SMS, and WhatsApp
- BotStudio allows you to make chatbots from scratch without coding knowledge
- Analytics dashboard provides insights in real-time
Pros:
- The intuitive interface makes it easy to implement
- Ability to pull time-based reports
Cons:
- Expensive compared to other chat bots with similar feature sets
Brands They Work With:
- The Home Depot
- Virgin Atlantic
- Vodafone
Pricing: Tailored to each customer, request a demo on their website
