- Review the % of engaged customers and topics
- Capture the % of conversations that require an agent
- Measure the % of engaged and converted customers in proactive marketing campaigns
With hundreds of thousands of conversations being automated every day, Ada provides visibility into customer trends and support needs.
Ada uses predictive analytics to identify and categorize unresolved inquiries, and then matches each unanswered question with the best response, ready for your review.
Ada helps you understand which conversations are being handed off to live support. With this information, you can identify opportunities for further automation, allowing customers to skip the agent and self-serve instead.