unique inquiries per second
reduction in customer wait times
reduction in customer inquiries
daily bot engagements
of conversations personalized
in cost savings
During this phase, you will see your CSAT scores skyrocket. By automating actions with highly personalized content, you empower customers to do more, in less time. Delight customers with more options for self-service, shortening wait times and freeing agents for higher value, human-to-human interactions.
In Phase 3, you will integrate automation across the entire customer journey to unlock new revenue opportunities through proactive offerings, promotions, and payments. When live agents are freed to address mission-critical, high value inquiries, they can focus on up-sell and cross sell opportunity.