ACX stands for 'Automated Customer Experience'. ACX is the future, and Ada is the de facto market leader - defining what this future looks like. An organization that embraces ACX with Ada is building out teams and best practices to drive automation across the customer journey - ensuring that the most valuable resources are being used to maximize customer experience and improve CSAT.
Leveraging our vast experience deploying countless bots, we work with each client to determine the resources and key stakeholders required for seamless AI integration. In addition, we’ll help identify who is best in your business to lead, manage, and build your ACX.
We’ve created a community that connects our clients across industries and continents to exchange platform tips, share best practices, and explore customer trends. Through online channels, webinars, and events, it’s a forum for ACX professionals to further understand their role and how to standardize ACX across your business.
Having an impressive customer support system is within reach with service automation. Ada’s AI chatbot provides you modern solutions that will increase your sales and provide a seamless experience that will leave your customers in awe.
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