Trusted by leading enterprises to scale rapidly, without compromise.
"Our AI Agent brings us closer to our clients, reducing operational burden and increasing our automated resolution to help our team think about big picture levers we can pull to create a better client experience."
"We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI Agent. With the AI Agent, we no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product."
Basic chatbots have
no business representing
your business
Ditch code-heavy, old-school scripted chatbots. Powered by Ada’s Reasoning Engine™, an AI Agent reasons through the best solution to deliver responses that are relevant, accurate and safe. Every single time.
Resolve more phone calls with voice AI
Promote your AI Agent to answer customers on new channels - like voice and email. Seamlessly add intelligent phone automation using the same knowledge content and AI management tools, all in a single platform.
Hire your next top-performing agent
Onboard, measure, coach, and promote your AI Agent — like you would a human — and start resolving more inquiries with less effort
Automatically resolve over 70% of customer inquiries
Instantly teach your AI Agent everything it needs to know about your company by connecting it to your knowledge sources and data in key business systems.
Uncover improvements, without lifting a finger
Identify which automated conversations are truly successful — where your AI Agent provided relevant, accurate, and safe responses — and where there is an opportunity to help them improve. Don’t just contain conversations, resolve them.
Drive continuous improvement with guidance and AI coaching
Provide feedback and share guidance in plain language so that your AI Agent performs in a manner that is aligned to your brand and business goals.
Answer customers on more channels and in more languages
Promote your AI Agent to take on more responsibility and assist customers in 50+ languages and in more channels, like phone, email, and social messaging.
conversations automated
Automate your customer service with Ada
An AI-powered platform built for CX teams
Discover the power of an AI Agent for your business.
See all Case Studies“Based on Automated Resolutions, our AI Agent is equivalent to 10 full time agents. We’re not reducing our headcount. We’re reinvesting those agents into our business. The agent time savings we’ve realized by implementing Ada has allowed us to form a ‘gold glove’ team for our top tier of clients”
“Indigo is a customer-centric retailer, and everything we do is focused on putting our customer first and providing joyful experiences. Knowing that our customer service team has greater visibility into tracking details, and that our customers have a positive delivery experience aligned with our brand promise is exciting.”
“Ada has supported our customer's agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”
“The automated chat experience feels conversational and genuinely feels like a seamless part of our customer experience. With the Zendesk and Ada integration, we were able to not only save costs on seasonal headcount, but we were also able to see revenue growth from customers who were being served at faster rates.”
Discover the potential of AI-powered customer service
Read the full study and discover how Ada customers established a robust and easy-to-manage customer service automation platform that delivers results.
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